Privacy Policy
Makai Property Advisory is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. What personal information we collect
We may collect personal information including name, phone number, email address, details you provide through enquiry forms, calls, messages or emails, property requirements and preferences you share with us, and website usage information.
2. How we collect personal information
We collect personal information when you submit an enquiry via our website, call, message or email us, provide information during consultations, or use our website (cookies, analytics and server logs).
3. Why we collect and use personal information
We collect and use personal information to respond to enquiries and provide buyer advocacy services, arrange consultations and communicate with you, improve our website and service quality, and comply with legal and regulatory obligations.
4. Disclosure of personal information
We may disclose personal information to third parties only where necessary to deliver services or meet legal requirements. This may include service providers who support our website, IT systems or communications, professional advisers (for example, legal or accounting advisers), and authorities where required by law. We do not sell personal information.
5. Overseas disclosure
Some service providers (such as website hosting, email, or CRM platforms) may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place consistent with the Australian Privacy Principles.
6. Cookies and analytics
Our website may use cookies and analytics tools to understand how visitors use the site and to improve website performance. Cookies may collect information such as pages visited, time on site, and device/browser details. You can adjust cookie settings through your browser. Disabling cookies may affect website functionality.
7. Security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. We retain personal information only for as long as necessary for its intended purpose, unless a longer period is required by law.
8. Access and correction
You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, incomplete or out of date.
9. Complaints
If you have concerns about how we handle your personal information, please contact us at info@makai.com or call 0447 236 298. We will respond to complaints within a reasonable timeframe.